TERMS AND CONDITIONS OF SALE
Prices are subject to change without notice. Order by phone/fax/email/US Mail. All major credit cards accepted plus money orders, business checks, wire transfers & letters of credit. Personal checks add 10 days processing. All prices are plus shipping and handling unless otherwise indicated. Allow up to 5 to 7 business days for shipping and handling on most items.

RETURN POLICY
The original purchaser has a period of 30 days to return any purchase for a full refund, less shipping and handling, provided the merchandise is in new, resalable condition and returned in the original undamaged packaging. Customer is responsible for return freight to us as well as the original freight costs, regardless of the original freight being free of charge. Acceptance of merchandise is final only after inspection. All returns require a "RGA" - Returned Goods Authorization. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory carton from any additional shipping damage, please place it inside another carton for return shipping. In some cases, returns of special orders will require a re-stock fee.

 Merchandise must be shipped back to The Gate Company within 2 additional business days. Any returns outside of the 30 day limitation will be subject to a minimum 25% restocking fee. Used items may not be returned. Acceptance of merchandise is final only after inspection. All warranty issues and defective merchandise are handled by the manufacturer. All returns require a returned goods authorization number (RGA). Refunds are issued by check 14 days after return, or credited to the account used to charge merchandise once approved.

TRANSPORTATION CHARGES MUST BE PREPAID
Larger items (over 100 lbs or on a pallet) will be shipped by common carrier (truck).

• If the item is being shipped to a residence, a residential delivery charge may apply and is the responsibility of the customer.
• Customer is responsible for unloading the item(s) from the truck.
• In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.
• In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.
• A 10% restocking fee will be charged on approved returns in unopened boxes.
• A 25% restocking fee for items which have been opened but still in original saleable factory carton with all packaging, etc.
• Any merchandise return which does not adhere to this policy, will be returned freight collect.

AVAILABLE SHIPPING METHODS
Most orders shipped via UPS Ground. Larger items are shipped by common carrier. Priority mail available in instances where UPS is not feasible. Next day Air service available on orders received by 2:00pm Central Time. International shipping available to most countries. All items listed are "in-stock" items. No long delays in receiving your merchandise. Some special order items may require longer delivery time.

SHIPPING TIMES
We download orders during our regular business hours (M-F 8am-4pm). Approximately 80% of the items displayed on this site ship within 24 hours of receipt of your order. 10% ship within 3-5 working days, 10% can take up to 4 weeks depending upon the stock of our suppliers/manufacturers. The few delays occur because when we put a product online we try to include all the appropriate accessories, not just the popular ones. Most items will ship from us, some will ship directly from our suppliers to you. You may receive two or three packages to complete a large order. There will not be any additional shipping charges because of multiple deliveries.